Home/Help
Help center

Short answers
to common snags.

Nothing fits? Write in. Most requests get a reply the same day.

Getting started

01

Your first conversion

Drop a file on the home page. Pick a format from the dropdown. Hit Convert. Download. The three-step loop is the whole product.

02

Supported formats

PDF, DOCX, TXT, HTML for documents. JPG, PNG, GIF, BMP, TIFF, WebP for images. OCR extracts text from images and PDFs. Full list on /formats.

03

Size limits

20 MB per file, up to 5 files per upload. If you need more, email us.

Troubleshooting

File won't upload

Check the file is under 20 MB and in a supported format. Refresh the page and try again. If it still fails, try a different browser — extensions occasionally block uploads.

Conversion failed

Common causes: the source file is corrupted, password-protected, or in a subformat we don't handle yet (e.g. PDF with embedded forms). Try another file, and if it's reproducible, email bugs@formatly.app.

Conversion is taking forever

Most finish in seconds. OCR on a long PDF can take a minute. If you've been waiting longer than two minutes, something failed silently — reload the page and try again.

Download link doesn't work

Right-click the Download button and pick "Save link as." If nothing happens on click, check for a browser pop-up blocker or a privacy extension intercepting download requests.

Output quality looks off

Converting from a lower-fidelity source won't magically improve it. For PDFs, a scanned PDF may look fuzzy in DOCX — try OCR first to pull the text.

Browser issues

Any current Chrome, Firefox, Safari, or Edge works. Try clearing the cache or a private window if something's off.

Guides

Still stuck?

Read the FAQ Contact support →